Document Type

Conference Proceeding

Publication Date


Journal Title or Book Title

Northeast Business & Economics Association (NBEA), 2017


Publisher's PDF

Publisher's Statement

PUBLISHED BY THE NORTHEAST BUSINESS & ECONOMICS ASSOCIATION © 2017 The Northeast Business & Economics Association reserves the right to publish the Proceedings in both print and electronic formats. The individual authors retain the copyright over their own articles.


The application of computers to solving business problems, the area of study known as decision support systems, is an important component in the education of business students today. One major type of decision support system is computer simulation, which is the technique most often used to solve queuing problems in the industry. This paper describes how to teach the concepts of computer simulation, explain the key components of simulation software, and provide hands-on experience to solve these problems by using Microsoft Excel.

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